Frequently Asked Questions (FAQs)
Following are a list of answers to some of our most frequently asked questions. If you cannot find the information you need here, please contact us.
About TripSync
- What makes TripSync different from other online travel booking tools?
- Does TripSync work with other email and calendar tools besides Microsoft Outlook®?
- How do I know I’m getting a good deal on air, hotel, and car rental reservations?
- Is there customer support available?
Using TripSync
- What are the system requirements for using TripSync?
- How do I launch TripSync from Outlook?
- Can I store my personal travel preferences in TripSync?
- How do I change travel reservations after booking a trip?
- Can I book travel for others in my organization?
About TripSync
What makes TripSync different from other online travel booking tools?
TripSync is the only online travel booking tool that lets you plan and book a trip entirely within
Microsoft Outlook. With TripSync, there is no need to sync up your calendar with your travel
information – TripSync does it for you. In addition, changing your car or hotel plans is as
simple as rescheduling an appointment – just drag and drop your trip to a new date and TripSync
takes care of the rest. No other online travel tool does that!
TripSync is also an effective tool for managing your company’s travel. Click here if you’d like to be contacted about using TripSync for your company.
Does TripSync work with other email and calendar tools besides Microsoft
Outlook?
No, TripSync is currently supported for users using Windows XP and Microsoft Outlook 2000 or above for
calendar integration. TripSync will work as a stand alone travel planning solution for any system meeting
the appropriate technical requirements. In the near future we are planning on adding
calendar integration support for other e-mail clients and calendaring tools. Check back soon for updates.
How do I know I’m getting a good deal on air, hotel, and car
rental reservations?
TripSync uses the same sources for air, car and hotel as other online booking tools. In most cases, you will find TripSync prices to be as good as -- if not better than -- other sources on the internet. Soon, TripSync will have direct relationships with airlines, hotels, and car rental companies and will be able to bring you the very best price for your chosen itinerary.
Is there customer support available?
Yes, customer support is available to help you 24 hours a day, 7 days a week and can be reached by
sending an email to support@tripsync.com or by calling
1-866-366-2012.
Using TripSync
How do I launch TripSync from Outlook?
After installing the software and activating your account, just click on the TRAVEL button in
your Outlook menu bar to launch TripSync.
Can I store my personal travel preferences in TripSync?
Yes, TripSync allows you to store your details within the Preferences section. Once entered,
your preferences will be available for every trip you plan. To update your preferences, click
on Preferences in the left menu after launching the application. With TripSync, you can store
your air, car, and hotel preferred frequent flyer programs, and payment information.
How do I change travel reservations after booking a trip?
One of the most convenient features of TripSync is how easy it is to make a change to your
travel reservations. All your travel details are automatically added to your Outlook calendar.
To make a change to a hotel or car rental reservation, just drag and drop the item directly
from your calendar. TripSync will update your reservations automatically. You can cancel a
reservation by deleting the entry. At this time, if you want to change an airline reservation
after it has been ticketed, you will need to contact Customer Service directly.
Any changes will be confirmed before they are made, so be sure to check cancellation policies
before confirming cancellations.
Can I book travel for others in my organization?
Yes! Your entire company can benefit from the power and ease of using TripSync to plan travel.
Through TripSync's Book and Manage feature, designated individuals can review travel plans across
the company, and book travel based on an individual's personal preferences.
Click here to inquire about TripSync for managing travel across your company.